m openmage

OpenMage LTS Developer Documentation

Error Using Payflow with Magento Enterprise Edition (EE)


A customer applies a coupon code when checking out in a web store that runs EE and is configured to use the Payflow Pro or Payflow Express payment methods. The following error displays:

PayPal gateway rejected the request. Field format error: 10431-Item amount is invalid


To resolve this issue, contact Magento Support and request the patch for support issue ID SUPEE-1474.

Then apply the patch as discussed in How to Apply and Revert Magento Patches.